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Mystery shopping becomes an important supervisory tool in retail banking
Date: Apr 19, 2017   |   Author: Janine Marie Crisanto | News Analysis
Rapid developments and increasing competition in the retail banking landscape require greater need for closer supervision and monitoring from industry regulators to protect the rights of the consumers.
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More banks are investing in new technologies to improve customer experience
Date: Apr 10, 2017   |   Author: Neeti Aggarwal | Analysis
2016 saw a rapid progress in disruptive technologies bringing a paradigm shift in the thought process of institutions towards technology adoption and transformation. What will be the top technology priorities and trends in the banking industry in 2017?
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The taming of the Chinese insurance industry
Date: Apr 07, 2017   |   Author: Research | News Analysis
China’s insurance industry is undergoing transformation as the authorities try to reign in the speculative practices of some players.
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Basel capital showdown pits US against Europe
Date: Mar 07, 2017   |   Author: Tanya Angerer | Research Note
Basel regulators are trying to finalise changes on how to calculate banks’ risky assets. But US and Europe are at loggerheads about what these should look like. After postponing a decision in January, and failing to reach a conclusion in early March, a compromise is proving to be tricky.
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New regulation to drive innovation in payments
Date: Jan 30, 2017   |   Author: Shahrokh Moinian | Opinion
On 13th January 2018, the new European Directive on Payment Services “(EU) 2015/2366” comes into application. With just under a year to go, financial services providers are gearing up for change. What will be ‘PSD2’‘s immediate effect and longer-term impact on the payments market?