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Articles and opinions by Janine Marie Crisanto

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Stanchart HK CEO Mary Huen recognised as Retail Finance Person of the Year for transforming and elevating the bank’s retail business
Date: Sep 16, 2020   |   Author: Janine Marie Crisanto | Research Note
Mary Huen of Stanchart HK has had an extensive and distinguished career in financial services and led the bank to success amid turbulent times
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UOB is Best Retail Bank in Singapore for its consistent financial performance, digitalisation and customer engagement
Date: Sep 14, 2020   |   Author: Janine Marie Crisanto | Research Note
United Overseas Bank (UOB) increased retail banking income contribution by 15% as the financial industry grapples with digital advancement. The bank leveraged its omni-channel customer engagement model which helped grow retail deposits by 7% year on year. The bank continued to invest in digital transformation and innovation which resulted in 96% of all transactions being conducted digitally in 2019.
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BankQuality Rankings 2020: Consumers will dictate the winners and losers in the digital era
Date: Aug 27, 2020   |   Author: Janine Marie Crisanto | Research Note
The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their engagement, experience and satisfaction with their main retail banks.
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Kakaobank is the most helpful bank in Asia Pacific during COVID-19 according to consumers
Date: Jul 02, 2020   |   Author: Janine Marie Crisanto | Editorial
South Korea’s first digital-only bank Kakaobank (kakaobank) earned the top spot as the Most Helpful Bank in Asia Pacific during COVID-19 in the inaugural BankQuality Consumer Survey and Ranking, which involved 11,000 bank customers in 11 markets across the region.
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Kakaobank's digital only service wins customer vote to top BankQuality survey
Date: May 28, 2020   |   Author: Janine Marie Crisanto | Survey
Kakaobank of South Korea has won the customer vote through its digital-only service to top APAC retail bank ranking
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Are governments’ and regulators’ drastic measures enough to fight COVID-19’s economic blow?
Date: Mar 19, 2020   |   Author: Janine Marie Crisanto | Research Note
As cases of COVID-19 accelerate outside of China, affected countries have enacted relief policies with an estimated worth of $3 trillion to cushion the downside impact of the pandemic.
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Restricted growth expected for Singapore banks as COVID-19 continues to spread globally
Date: Mar 16, 2020   |   Author: Janine Marie Crisanto | Research Note
The Singapore banking industry has persevered through challenges in 2019 such as global growth coming under pressure due to geopolitical and trade tensions, but the COVID-19 outbreak will be a greater test to the country’s financial sector stability.
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How Funding Societies is leveraging on technology to create a sustainable P2P lending platform
Date: Apr 18, 2018   |   Author: Janine Marie Crisanto | Case Study
Singapore’s start-up economy and innovative financial system have cultivated the peer-to-peer lending industry in the country. With more players coming into the scene, Funding Societies aims to differentiate itself through data analytics and technology.