Digital banks in Asia Pacific witnessed improving overall profitability in FY2019. Although some digital banks’ net profit in FY2020 has been affected by COVID-19 pandemic, their growth outlook remains optimistic.
Emirates NBD recorded a strong performance in retail banking in 2019 with significant growth in revenue and profit that allowed the bank to retain its first position among other peers in the Middle East.
The bank capitalises on open ecosystems to maintain leading position in active digital customer base, and holds a leading 10% share of China’s private wealth market, 43% higher than the second placed player. It also ranked first in China in the net promoter score (NPS) based BankQuality survey