As the world faces an unprecedented global pandemic and the need for institutions to adapt and respond with agility and clarity becomes more urgent, exceptional leadership has never been more critical for survival.  In our assessment of the best institutions in the Excellence in Retail Financial Services Programme 2020, we also recognise outstanding leaders who have contributed significantly to the transformation of their institutions and made enduring impacts on the industry.

The Retail Finance Person of the Year award is the highest accolade given every year in the Excellence in Retail Financial Services Programme to honour the significant achievements over the recipients’ entire careers in inspiring change in their institutions, the industry, as well as their commitment and achievement in the development of their staff. This special recognition, has over the years, been conferred on the most accomplished leaders in the retail financial services industry in the Asia Pacific, Middle East and Africa regions. The Retail Finance Person of the Year award is the only individual award recognised under the Excellence programme and the only award of its kind for these regions. Very few candidates will ever qualify for this prestigious career-defining award.

Winners of this award undergo an exhaustive evaluation process involving a shortlist of outstanding candidates and confirmed by an international council of advisors. This year, the council of advisors gave importance to the ability to lead their institutions with vision, verve and fortitude during periods of transformation and challenges. The council also considered the ability to build long-term and sustainable banking franchise, and how this translated to their institutions’ leadership in their respec...

Categories:

Keywords:Digitalisation, Banlance Sheet