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Articles and opinions by Chris Kapfer

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New digital entrants face off with banks in Taiwan’s retail banking market
Date: Mar 12, 2020   |   Author: Chris Kapfer | Research Note
Taiwan’s retail banking market is a highly mobile and digital maturing consumer market which continues to rely extensively on community branch banking services.
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Financial health top fear in Asia amid COVID-19 spread
Date: Mar 05, 2020   |   Author: Chris Kapfer | News Analysis
A recent survey of 3,000 respondents in Indonesia, Japan, Korea, Philippines, Singapore and Thailand reveals that financial health beat well-being as top fear in Asia.
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Real-time retail payment systems in Thailand and India experience rapid growth
Date: Jan 28, 2020   |   Author: Chris Kapfer | Research Note
Peer-to-peer payment themes in India, Thailand, Australia, Hong Kong and the Philippines have taken off with varying degrees of success but adoption is hampered by lack of commitment, and in some cases, by high customer charges among the largest banks.
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eKYC in emerging markets opens new avenues for growth
Date: Dec 18, 2019   |   Author: Chris Kapfer | Research Note
With the reprieve on know your customer regulations on certain segments, banks and new challengers are rapidly integrating eKYC into their processes to offer customers an improved onboarding journey
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Branch decline continues across markets in the Middle East, Asia Pacific and Africa
Date: Nov 28, 2019   |   Author: Chris Kapfer | Research Note
Customers make decisions on primary banking relationship based on assumed needs for multiple network point convenience, even though they may patronise one point most often. In the debate over the role and future of bank branches, ultimately the only opinion that counts is the consumer’s.
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Banks continue to hold the commercial strings in Vietnam’s rapidly developing payments landscape
Date: Oct 18, 2019   |   Author: Chris Kapfer | Datafiles
Vietnam is likely to emerge as a significant consumer-driven market, placing it in the Asian consuming class of Indonesia and the Philippines with a gross domestic product (GDP) per capita between $2,800-$3,500 by 2020, in which mass automobile ownership takes off.
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Vietnam’s retail loan market to reach $145 billion by 2020
Date: Sep 19, 2019   |   Author: Chris Kapfer | Research Note
Between 2019 to 2022, banks will launch full digital banking blueprints, making more structural changes at the back office to tap fully into a rapidly growing consumer banking market
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Will Australian consumers ditch their big bank relationships in the face of new digital banks?
Date: Aug 27, 2019   |   Author: Chris Kapfer | Datafiles
Big four banks to tidy up various messes coming from renewed pressure from regulators