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Articles and opinions by Richard Hartung

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Lu Global’s Wong: Customer focus, customisation drive growth
Date: Feb 28, 2020   |   Author: Richard Hartung | Interview
Lu Global chief executive Kit Wong shares how the wealth management platform has grown by focusing on customisation and tailoring their offerings to the customers’ specific needs in different markets
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Partnerships and innovative solutions enable entrepreneurial growth
Date: Feb 05, 2020   |   Author: Richard Hartung | Research Report
As entrepreneurs become investors, insights gained from running startups have proven valuable in identifying success factors – such as partnerships, innovative solutions and interoperability – on whether to invest.
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FIs forge pathways for financial innovation and inclusion
Date: Jan 16, 2020   |   Author: Richard Hartung | Research Report
Financial industry leaders provide insights on how they are improving access to financial services around the world
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Banks turn to cloud-based verticals as they transition to new technologies
Date: Jan 07, 2020   |   Author: Richard Hartung | Research Analysis
Banks face a multitude of challenges as they strive to transform digitally and move towards agile cloud-based solutions. To succeed, they’ll need to develop new strategies and approach their business differently.
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Swift gpi cross-border payments go instant
Date: Sep 17, 2019   |   Author: Richard Hartung | Current Account
Consumers today demand instant services and results, prompting banks to find solutions that will address those needs. With the help of the global payments innovation (gpi), banks can now provide consumers with faster payments
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Alternative financing offers critical new funding to SMEs and startups
Date: Aug 23, 2019   |   Author: Richard Hartung | Research Note
Better returns in the alternative finance sector and an increase in transparency attracts more non-institutional investments particularly in online platform lending
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Banks compete for customer trust and mandate
Date: Jul 12, 2019   |   Author: Richard Hartung | Research Report
Insights from this year’s International Heads of Retail Annual Dialogue, held in Dubai in March 2019 and attended by heads of retail banking from the Middle East, Asia Pacific and West Africa, reveal that banks are close to an inflection point which could see them lose their customer mandate altogether.
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Banks forced to get better in servicing their SME customers
Date: Jun 20, 2019   |   Author: Richard Hartung and Chris Kapfer | Research Note
While fintechs may take some market share away in specific niches, the partnerships, analytics, and value-add that leading banks are developing can keep head of the game. Banks that fail to keep up could lose a significant share of their SME business