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Articles and opinions by Chris Kapfer

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Creating the next level of client engagement with the Internet of Things
Date: Jan 29, 2018   |   Author: Chris Kapfer | Research Note
The Internet of Things offers potential opportunities in retail and corporate banking and will fuel the rise of new types of clients in the form of smart cities and autonomous artificial intelligence driven market agents.
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AI will replace robos to create new forms of customer value around advisory
Date: Nov 30, 2017   |   Author: Chris Kapfer | Interviews
Catherine Flax, chief executive officer of Pefin (US), a financial advisory firm that has built an enterprise wide artificial intelligence (AI) platform in the last six years, discusses the future of wealth advisory and why AI will beat robos and experienced relationship managers, without replacing the latter.
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Top 100 retail banks in Asia Pacific, the Middle East and Africa
Date: Nov 20, 2017   |   Author: Chris Kapfer | Datafiles
The Top 100 banks in consumer banking in Asia Pacific, the Middle East and Africa is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking.
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Are Thai banks prepared for the next phase in digital competition?
Date: Oct 12, 2017   |   Author: Chris Kapfer | Research Note
The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms to support the country’s next phase in e-payments, internet financing and micro lending.
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CBA’s Rajasingham: “IoT and AI will create self-sustaining market places with autonomous robotic agents as our clients”
Date: Sep 20, 2017   |   Author: Chris Kapfer | Interviews
Dilan Rajasingham, head of emerging technology at Commonwealth Bank of Australia, discusses the bank's venture into the internet of things (IoT) and its consequences for the financial services industry.
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Barclays’ Rolfe: “I can create a ubiquitous ‘bankless’ banking experience – and that’s where the true value of IoT and connected devices lies”
Date: Aug 30, 2017   |   Author: Chris Kapfer | Interviews
Kevin Rolfe, head of technology cluster at Barclays Africa Group, speaks on how the banking industry needs to think beyond telemetric type data concepts to truly understand IoT’s significance.
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Vietnamese banks are playing a risky game
Date: Aug 28, 2017   |   Author: Shenming Wang and Chris Kapfer | Research Note
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing retail banking industry. A long-term sustainable future will depend on how banks execute a right risk-reward balance
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How Nedbank is preparing for the digital fast lane
Date: Aug 24, 2017   |   Author: Chris Kapfer | Interviews
Ciko Thomas, who runs retail banking at Nedbank, talks about how the move towards digital, combined with prudent asset growth and strong cost management, can yield long terms sustainable results in profitability and customer service