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Articles and opinions by Chris Kapfer

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Whither digital transformation? The emergence of global digital finance institutions
Date: Jul 16, 2018   |   Author: Chris Kapfer | Datafiles
As the race towards digitalisation intensifies, the relationship between banks and “big tech” companies is increasingly marked by collaboration and synergy, not just competition
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Paytm Payments Bank's route to profitability
Date: Jun 26, 2018   |   Author: Chris Kapfer | Case Study
With 12 months in operation, Paytm Payments Bank is diversifying its product scope beyond payments, aiming to rapidly scale in the merchant and consumer space
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Innovation and a strong organisation key to Kakaobank’s success
Date: Jun 19, 2018   |   Author: Chris Kapfer | Case Study
Kakaobank has been successful as a pure mobile bank, with a strong smart strategy, and a shareholder composition contributing core digital online capabilities to the company.
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Creating the next level of client engagement with the Internet of Things
Date: Jan 29, 2018   |   Author: Chris Kapfer | Research Note
The Internet of Things offers potential opportunities in retail and corporate banking and will fuel the rise of new types of clients in the form of smart cities and autonomous artificial intelligence driven market agents.
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AI will replace robos to create new forms of customer value around advisory
Date: Nov 30, 2017   |   Author: Chris Kapfer | Interviews
Catherine Flax, chief executive officer of Pefin (US), a financial advisory firm that has built an enterprise wide artificial intelligence (AI) platform in the last six years, discusses the future of wealth advisory and why AI will beat robos and experienced relationship managers, without replacing the latter.
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Top 100 retail banks in Asia Pacific, the Middle East and Africa
Date: Nov 20, 2017   |   Author: Chris Kapfer | Datafiles
The Top 100 banks in consumer banking in Asia Pacific, the Middle East and Africa is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking.
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Are Thai banks prepared for the next phase in digital competition?
Date: Oct 13, 2017   |   Author: Chris Kapfer | Research Note
The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms to support the country’s next phase in e-payments, internet financing and micro lending.
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CBA’s Rajasingham: “IoT and AI will create self-sustaining market places with autonomous robotic agents as our clients”
Date: Sep 20, 2017   |   Author: Chris Kapfer | Interviews
Dilan Rajasingham, head of emerging technology at Commonwealth Bank of Australia, discusses the bank's venture into the internet of things (IoT) and its consequences for the financial services industry.