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Articles and opinions by Chris Kapfer

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LINE aims to realise its financial services ambitions with ‘Life on LINE’
Date: Aug 07, 2019   |   Author: Chris Kapfer | News Update
The Japan-based messaging app shares its vision to the world during the recently-concluded LINE Conference 2019: To grow from a mere messaging app into a full-fledged lifestyle platform, which will cover all the needs of its users
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NuBank one of the fastest growing digital banks in South America
Date: Aug 06, 2019   |   Author: Chris Kapfer | News Analysis
Within six years, Nubank reached the 12 million customer mark, becoming the sixth largest financial institution in Brazil in terms of customer numbers
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How sustainable is the e-wallet business in the Philippines?
Date: Aug 01, 2019   |   Author: Chris Kapfer | Research Note
With the seemingly accelerating adoption of e-wallets, GCash, PayMaya and Grab vie for a large piece of the e-wallet pie but must first confront issues involving cash-in, activation and economic sustainability to stay in the business.
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Number of digital platform outages in Australia rose sharply in 2018
Date: Jul 22, 2019   |   Author: Chris Kapfer | Research Note
Sharp rise in electronic payment incidents in Australia resulted in substantial customer disruption in 2018.
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Regional and digital banks gained the most from Australia's banking royal commission inquiry
Date: Jul 19, 2019   |   Author: Chris Kapfer | Datafiles
ING and Suncorp emerge as victors from the fallout in regards to net promoter score while smaller banks are in danger to lose the most with the entry of new players in the market.
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Banks forced to get better in servicing their SME customers
Date: Jun 20, 2019   |   Author: Richard Hartung and Chris Kapfer | Research Note
While fintechs may take some market share away in specific niches, the partnerships, analytics, and value-add that leading banks are developing can keep head of the game. Banks that fail to keep up could lose a significant share of their SME business
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Liquid Group’s Jeremy Tan: “Payments is a huge industry, big platforms know the prize is worth the fight”
Date: Jun 12, 2019   |   Author: Chris Kapfer | Interview
Liquid Group founder and CEO, Jeremy Tan, describes the current payments landscape for non-bank financial institutions and believes personalisation to be the defining feature of the next generation payment networks.
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Leading banks narrow digital onboarding gap in 2019
Date: May 09, 2019   |   Author: Chris Kapfer | Research Note
Banks launch end-to-end digital onboarding for comprehensive account opening